Issues at Testing Site

If you have any difficulties at the testing center:

Should you have any difficulties with testing centers once you arrive to sit for your examination, please reach directly out to us at cesp@apse.org. We will work to get your examination rescheduled as quickly as possible or address the issue.

Inclement Weather:

In rare cases, weather or an emergency forces a test center closure. If this happens you will be contacted by the PSI rescheduling department within 24-48 hours to let you know of the closure and to reschedule your appointment. Real-time site information is posted at psiexams.com

If you are not contacted within 24 hours after your scheduled exam date, please email cesp@apse.org and let us know. We will work to get you rescheduled during the same testing window. 

Denied Entrance to the Exam:

For individuals who are denied entrance to their scheduled examination upon arrival to the test center site and wish to reschedule for the same testing window, please:

  • Email cesp@apse.org to explain the situation 
  • Fill out the rescheduling form in Survey Monkey (requires APSE staff to open the form)
  • Pay the rescheduling fee of $159 (debit/credit only)
  • Receive an email from PSI to reschedule your exam

Please note that we will require additional information from you, so please email for next steps. 

Test center availability is on a first-come, first-served basis. APSE and PSI do not guarantee the availability of your preferred testing date, time, or location.
Read What Can I Expect on Exam Day to know all expectations of test takers before arriving at the test center. 

Accommodations are Not Provided:

For candidates who were approved accommodations during the regular accommodation process, but the accommodations are not provided for your examination, please email cesp@apse.org or call APSE staff immediately to report this. We will work to get your examination rescheduled as quickly as possible with the approved accommodation(s).

Please note that PSI and testing center staff are not able to make changes or approve accommodations. 

Exam Appeals 

Candidates who fail the exam and believe there has been irregular testing conditions may file an appeal to the Employment Support Professional Certification Council (ESPCC) via email to cesp@apse.org. 

All appeal requests must be made in writing and postmarked or emailed no later than 7 days after the exam was administered. 

Candidates filing an appeal may request an opportunity to retest due to disruptive exam conditions. 

The results of the appeal will be final. Appeals should be submitted to via email to cesp@apse.org

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