What if I need to cancel or reschedule?

On test day: Go to www.psiexams.com to confirm that your test site is listed as open.

Last minute closures do happen, and while PSI tries to notify all candidates, sometimes it doesn't happen in time.

If the test site is closed when you go to test: Email cesp@apse.org within 48 hours. We'll work to get you re-scheduled in the same testing window, pending opening of sites.

Your examination fee and application are only good for the examination window in which you applied. 


Canceling your examination MUST be completed before the examination application deadline passes for the testing window.

Please ensure the candidate reaches out to cesp@apse.org, as well as cancels their exam with PSI if they have already scheduled their examination. 

Cancellations must be done by the applicant themselves. 


To change an exam date, time or location (based on seat availability) once within the same exam window,  candidates must reschedule online at least 48 hours before the scheduled exam date or by calling PSI at 800-733-9267. A voicemail or email message is not an acceptable form of cancellation.

Many test appointments can be  canceled and/or rescheduled through the PSI Web site at psiexams.com. Typically PSI is able to allow you to schedule your exam 1 day prior if space is available and we require 2 business days to reschedule your exam without penalty. 

You cannot change your exam appointment within two days of the scheduled examination. 

PSI does not have the authority to authorize refunds or transfers to another testing period. 

Please find the refund policy linked below.

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