What if I need to cancel or reschedule?

Your examination fee and application are only good for the examination window in which you applied. 

Cancelations

Canceling before the examination application closes:

Please ensure the candidate reaches out to cesp@apse.org, as well as cancels their exam with PSI if they have already scheduled their examination. 

Cancellations must be done by the applicant themselves. 

Rescheduling

To change an exam date, time or location (based on seat availability) once within the same exam window,  candidates must reschedule online at least 48 hours before the scheduled exam date or by calling PSI at 800-733-9267. A voicemail or email message is not an acceptable form of cancellation.

Many test appointments can be  canceled and/or rescheduled through the PSI Web site at psiexams.com. Typically PSI is able to allow you to schedule your exam 1 day prior if space is available and we require 2 business days to reschedule your exam without penalty. 

You cannot change your exam appointment within two days of the scheduled examination. 

PSI does not have the authority to authorize refunds or transfers to another testing period.

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